RETURN POLICY

At FreestyleFolding.com, customer satisfaction is important to us. If you are not satisfied with your purchase, please review the following return and refund terms.

1. Return Period

1.1 Customers may request a return within 30 calendar days from the date the order is delivered.

1.2 Return requests submitted after the 30-day period may not be accepted.

2. Return Requirements

To qualify for a return:

2.1 Products must be unused and in original condition.

2.2 Items must include original packaging, accessories, instructions, and included materials.

2.3 Products must not show damage caused by misuse, improper handling, or unauthorized modifications.

2.4 Customers must provide valid proof of purchase or order information.

3. Return Process

3.1 Contact our customer service team at:

[email protected]

to request return approval.

3.2 Do not send products back before receiving return authorization.

3.3 Approved returns should be shipped to:

FREESTYLE FOLDING CO

738 S MARIPOSA AVE APT 310

LOS ANGELES, CA 90005

United States

3.4 Customers should keep shipment tracking information until the return process is completed.

4. Return Shipping Responsibility

4.1 If the return is caused by our mistake, including receiving the wrong product, defective merchandise, or damage during delivery, FREESTYLE FOLDING CO will be responsible for reasonable return shipping costs.

4.2 If the return is requested due to customer preference, incorrect selection, change of mind, or incorrect shipping information provided by the customer, the customer is responsible for return shipping fees.

4.3 Original shipping charges are not refundable unless the return is caused by our error.

5. Refund Processing

5.1 Returned products will be inspected after arrival.

5.2 Once the return is approved, refunds will be issued to the original payment method.

5.3 Refunds are generally processed within approximately 3 business days after approval.

5.4 Additional processing time may be required depending on the customer’s bank or payment provider.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and provide photos of the item and packaging for assistance.

7. Contact Information

Company:

FREESTYLE FOLDING CO

Email:

[email protected]

Business Address:

738 S MARIPOSA AVE APT 310

LOS ANGELES, CA 90005

United States