HELP & FAQS

1. What products do you offer?

We offer portable outdoor products designed to provide comfort, convenience, and flexibility for camping, travel, outdoor gatherings, and recreational activities.

2. Where do you ship?

We currently ship orders only within the United States.

3. Do you ship internationally?

No. At this time, we do not offer international shipping.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment confirmation.

5. How long does delivery take?

Most orders arrive within 3–7 business days after shipment.

6. Which shipping companies do you use?

We work with reliable U.S. carriers, including USPS, UPS, and FedEx.

7. How can I track my order?

After your order has shipped, we will send a confirmation email containing your tracking information.

8. Can I cancel my order after purchase?

If your order has not entered the shipping process, please contact us as soon as possible. Once the order has shipped, cancellation may not be possible.

9. What payment methods are accepted?

We accept:

9.1 Visa

9.2 Mastercard

9.3 American Express

9.4 Discover

10. Is online payment secure?

Yes. Payments are processed through secure payment systems designed to protect customer information.

11. Can I return my purchase?

Yes. Eligible products may be returned within 30 days after delivery according to our Refund Policy.

12. What condition must returned items be in?

Returned items must be unused, undamaged, and include original packaging and accessories.

13. Who pays return shipping costs?

If the return is caused by our mistake or a defective product, we cover reasonable return shipping costs.

If the return is caused by customer preference, incorrect selection, or ordering mistakes, the customer is responsible for return shipping costs.

14. How long does a refund take?

Approved refunds are generally processed within approximately 3 business days after the return has been inspected and approved.

15. How can I contact customer support?

Company:

FREESTYLE FOLDING CO

Email:

[email protected]

Address:

738 S MARIPOSA AVE APT 310

LOS ANGELES, CA 90005

United States